In the book The E-Myth Revisited: Why Most Small Businesses Don’t Work and What to Do About It by Michael E. Gerber he explains why small business owners in general have a hard time moving from a technician (worker) to an owner. One of the main steps in this process is to document each step of your business and make it repeatable.
In the Drop Off Laundry business that many coin Laundry Owners have or are considering starting this is an obstacle that needs to be addressed early on. Even if you are doing your own work, having a set of Operation Standards ensures you do a consistently good job, are able to train an employee if needed and provides the crucial step in moving to the position of Owner.
In the future you may want or need to sell your business. Your buyers are going to want to be Owners, not workers and expect a smooth transition. Having the ability to show all of your employees are trained and have signed off on a set of Operation Standards is an important document during the sale process. Also your current and future customers deserve to get a great, consistent product from your business.
Below you will find a link to purchase a copy of the Operation Standards that I am using in my laundry, Washin Golden Springs Coin Laundry.
The files are in Word and Excel Formats and can be adjusted to your equipment or methods. Pictures can also be removed or replaced.
These Operation Standards are reviewed, signed and used by every employee at Washin Coin Laundry.
On the first day of hire the Drop Off Laundry Training and Attendant Training Videos from the Coin Laundry Association are reviewed and discussed.
Next we work through the Operation Standards. Some, such as the Utilities, are reviewed by a manager with the employee, with others the employee will review, discuss with a manager or senior employee and observe an employee doing the operation before signing off.
Congratulations on taking the right steps and we would like to wish you Good Luck in building your business.
If you have any comments please post them below.
P.S. Wondering what it takes to build a laundromat ? HowToBuild.LaundromatHowTo.com