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Episode 42 – Operation Standards

Operation Standards

 

          In the book The E-Myth Revisited: Why Most Small Businesses Don’t Work and What to Do About It by Michael E. Gerber he explains why small business owners in general have a hard time moving from a technician (worker) to an owner. One of the main steps in this process is to document each step of your business and make it repeatable.

          In the Drop Off Laundry business that many coin Laundry Owners have or are considering starting this is an obstacle that needs to be addressed early on. Even if you are doing your own work, having a set of Operation Standards ensures you do a consistently good job, are able to train an employee if needed and provides the crucial step in moving to the position of Owner.

          In the future you may want or need to sell your business. Your buyers are going to want to be Owners, not workers and expect a smooth transition. Having the ability to show all of your employees are trained and have signed off on a set of Operation Standards is an important document during the sale process. Also your current and future customers deserve to get a great, consistent product from your business.  

          Below you will find a link to purchase a copy of the Operation Standards that I am using in my laundry, Washin Golden Springs Coin Laundry.

 

>Purchase Operation Standards<  $120

 

          The files are in Word and Excel Formats and can be adjusted to your equipment or methods. Pictures can also be removed or replaced.

          These Operation Standards are reviewed, signed and used by every employee at Washin Coin Laundry. 

 

          On the first day of hire the Drop Off Laundry Training  and Attendant Training Videos from the Coin Laundry Association are reviewed and discussed. 

          Next we work through the Operation Standards. Some, such as the Utilities, are reviewed by a manager with the employee, with others the employee will review, discuss with a manager or senior employee and observe an employee doing the operation before signing off.

 

>Purchase Operation Standards<  $120

Congratulations on taking the right steps and we would like to wish you Good Luck in building your business.

If you have any comments please post them below.

 

Ken

P.S. Wondering what it takes to build a laundromat ?  HowToBuild.LaundromatHowTo.com

Episode 40 – What Does A Chamber Of Commerce Do?

What Does A Chamber Of Commerce Do?

       Many people and businesses have heard about their local Chamber of Commerce and in some cases may have been members previously but they are still not sure what they are all about and how they can benefit from being involved.

          According to Wikipedia “A chamber of commerce (or board of trade) is a form of business network, for example, a local organization of businesses whose goal is to further the interests of businesses. Business owners in towns and cities form these local societies to advocate on behalf of the business community. Local businesses are members, and they elect a board of directors or executive council to set policy for the chamber. The board or council then hires a President, CEO or Executive Director, plus staffing appropriate to size, to run the organization.”

         Although a business may be a member of a national organization such as the Coin Laundry Association or the National Restaurant Association, and may even attend events to learn new ideas and connect with other owners, they haven’t considered joining their own local Chamber of Commerce.

 

            An old saying about data was “garbage in, garbage out”, a similar phrase could be applied to your local Chamber ” nothing in, nothing out”. Signing up and never attending events, training, sponsoring events or supporting a committee may get you something in return but meeting local business people and talking about common issues and events will see an even greater return on your investment.

          What if you attended the Ribbon Cutting for a new business in your community? Imagine how that new owner would feel that another business owner would take a few minutes out of their day to say “Welcome to the community, I remember when I first started my business how overwhelming it was. If you ever need any help or ideas I’m just around the corner.”

         Listen as I talk with Kim Boyd of the Calhoun County Alabama Chamber of Commerce about what they do and how you can be involved.

          If you are in another area, or even another country, you may hear some ideas that you can implement in your own local Chamber of Commerce.

You can contact Kim at

kimb@calhounchamber.com

1330 Quintard Ave, Anniston, AL 36201
(256) 237-3536

calhounchamber.com

 

 Ken