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EP 54 An Interview with Steven Ste. Marie

        Today we talk with  Steven Ste. Marie an owner from Milwaulkee about how he got into the Coin Laundry Industry and how he supported the local community with a mural on the side of his building.

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Celebration of Bay View Mural
Bay View Mural Milwaulkee

Here’s some of Steven’s Background.

     Years ago after Steven Ste Marie finished college he was hired by a multinational Textile Rental Company that specialized in work uniforms, dust control and other similar products.

    That experience led him to be the Plant Manager for a Dry Cleaning Plant that processed garments for 45 Drop Stores in the Metro Milwaukee area.

     In  2009, with Real Estate “on sale” in many areas of the United States, Steven bought a commercial building on the South Side of Milwaukee and  moved into the Coin Laundry Industry.

     The building now contains the Bay View Maytag Laundromat and 3 other businesses.

     And we must not forget the 8 years Steven spent as an engineering in the US Navy.

     Locally Steven was a member of the Board of Directors for the Kinnickinnic Ave Business Improvement District from 2009 to 2013.

 

Bay View Maytag Laundromat
Steven Ste Marie

 

https://www.facebook.com/Bay-View-Maytag-Laundromat-299682636711364/

https://www.linkedin.com/in/stevestemarie/

 Thanks for listening
                 Ken

Ken Barrett at Eastman Worlds of Work 2017
Oxford AL

            Are you headed to the Clean Show in Las Vegas June 5-8? If you are I’ll see you there.

       If you have a chance please LIKE our Facebook page. I post tips and videos that don’t make the main blogs. Also I will be LIVE at the CLEAN Show in June. 

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Episode 53 – Clean Show 2017- Training Seminars

 Clean Show 2017- Training Seminars


 

Clean Show 2017 – Training Seminars

            Below are the seminars available at this years Clean Show  in Las Vegas June 5-8,2017

                 They are put on by various Industries involved in the Clean Show but I don’t think they check your membership card at the door so why not branch out a bit and see what the other industries are doing.[read more=”Click here to Read More” less=”Read Less”]

 Check here for the most up to date list Clean show Seminars

Monday, June 5

  • 8-9:30 a.m. — The Human Mousetrap: Planning for Safe Entry into Confined Spaces, sponsored by the Association for Linen Management (ALM).

If a contractor enters a permit-required confined space at your workplace, who is responsible for their safety and compliance with OSHA’s standards? Does your rescue plan involve offsite rescue services? Have you ever considered reclassifying a permit-required confined space to a non-permit space? This session by Barry Spurlock, Esq., CSP, Eastern Kentucky University, will address your legal responsibilities as well as give your company guidance on protecting your employees.

  • 8:30-9:30 a.m. — Customer Contracts: The Good, The Bad and The Ugly, sponsored by the Textile Rental Services Association of America (TRSA).

Join TRSA General Counsel Steve Fellman in an interactive discussion on how to design customer contracts to maximize profitability. Learn about new contract clauses relating to digital billing technology and examine how textile services companies deal with issues relating to inducing breach of contract.

  • 8:30-9:45 a.m. — Business as Unusual, sponsored by the Drycleaning & Laundry Institute (DLI).

The drycleaning business today is so much more than “suit and tie.” Your customers are changing and their expectations are changing. If you’re not changing, your business is not growing. Hear how some industry professionals meet the demands of current and future customers.

  • 8:45-10 a.m. — Great by Design: What Laundromats Can Learn from Latest Retail Trends, sponsored by the Coin Laundry Association (CLA).

Today’s Laundromats strive to portray a modern and professional look to consumers. Much may be learned from the most popular trends being seen in other retail and service environments. Hear experts discuss how laundries may leverage the best design trends in retail environments.

  • 2-3 p.m. — All Things Facebook: How to Grow Your Laundromat Sales, sponsored by CLA.

Social media has become a valuable tool for promoting one’s Laundromat to new customers. This session will focus specifically on the features and services available through Facebook that will help you grow sales in your laundry.

  • 3:30-4:30 p.m. — TRSA Clean Green and Hygienically Clean Certification Programs, sponsored by TRSA.

Independent, quantitative, third-party certifications build customer confidence and offer your company a competitive advantage, TRSA says. Nearly 60 companies (163 facilities) have earned TRSA’s Clean Green designation and more than 115 facilities have earned TRSA’s Hygienically Clean designation, making them the fastest growing, most recognized international certification programs for textile services operators, the association adds. Learn how your company can meet these rigorous standards and quantifiable measurements, including inspections and testing.

Tuesday, June 6

  • 8-9 a.m. — Family Business Dynamics, sponsored by TRSA.

This session focuses on family human resource and governance process innovation in multi-generational family companies. Learn the generation-influenced frameworks that multi-generation family enterprise leaders are using to help facilitate communication among and education of current and future generation members to better prepare family members who have the requisite ability and willingness to contribute meaningfully to the sustainability (and legacy) of their family and business(es).

  • 8-9:30 a.m. — How is Your Linen Handled? Lessons from ALM’s Research Project, sponsored by ALM.

Healthcare textiles from quality laundry providers are typically hygienically clean and safe for use. Is the hygienic integrity maintained during transportation, storage and distribution? ALM has completed a research study to evaluate those concerns and will present its results publicly for the first time during this session.

  • 8:30-9:45 a.m. — Drycleaners & Laundromat Owners: Partnering for Future Profits, co-sponsored by CLA and DLI.

Drycleaners and laundry owners are using each other’s expertise to increase their market share. Learn from industry members how they have made this partnership work for them.

  • 9-10 a.m. — Laundry Marketing Secrets Revealed, sponsored by TRSA.

If you want to grow your business in the digital age, you need to learn successful strategies that help you do so. Discover the top tips and tricks to succeed in B2B social and digital advertising. You’ll also hear how to incorporate conversion rate optimization to maximize your sales through new customer acquisition.

  • 2-3 p.m. — TextileEd “TED” Talks, sponsored by ALM.

“Riveting Thoughts by Remarkable People” are the cornerstone of the popular Ted Talks. ALM’s version brings together some of the remarkable people who have riveting thoughts about the laundry and linen industry, offering quick segments of valuable education.

  • 3:30-4:30 p.m. — Oops: Now What?, sponsored by DLI.

There are nearly as many home stain removal tips as there are homes. DLI puts some of these home remedies to the test to see which actually work and which ones fail.

Wednesday, June 7

  • 8-9 a.m. — Doing Well by Doing Good: How Laundromat Owners are Giving Back, sponsored by CLA.

The best Laundromats serve as critical community centers where important resources may be shared with local residents. Hear stories of how Laundromat owners are giving back to their neighborhoods and transforming their stores into community centers.

  • 8-9 a.m. — Five Considerations for Improving Employee Retention, sponsored by TRSA.

In an increasingly competitive business world, top talent is in high demand. If you aren’t making your top workers happy, another company may easily recruit them. This session will offer you five key considerations for retaining your top employees that go beyond a good pay package.

  • 8-9:30 a.m. — Healthcare Contingency Risks & Plan, sponsored by ALM.

Healthcare facilities have a responsibility to ensure care is provided even when critical products such as linen are unavailable. Hear lessons learned by one health system when developing its contingency plan and learn about the process it followed in assessing the options, selecting a direction, and managing results.

  • 8:30-9:45 a.m. — The Five Essential Steps to Growing Revenue in a Tough Market, sponsored by DLI.

Discover how to unlock the secrets of successful sales promotion and marketing management with ideas you can implement right away.

  • 9-10 a.m. — Maximizing Labor Efficiency in Your Wash-Dry-Fold Operation, sponsored by CLA.

For most operators, getting more productivity from your front-line workforce is a major challenge. This special presentation will focus on getting the most from those payroll dollars by incorporating the most efficient practices into your wash-dry-fold production.

  • 9-10 a.m. — Tips and Lessons Learned for Entering the Commercial Laundry Industry, sponsored by TRSA.

Have you ever thought about what it would take to enter the commercial linen and uniform rental market? There are pros, but also cons that come along with tackling a market you’re unfamiliar with. Hear from industry experts on the best place to start this type of transition, how the industry works and what competition already exists, to determine if it’s the right move for you.

  • 2-3 p.m. — OSHA Compliance: Identifying Laundry’s Most Cited Violations, sponsored by TRSA.

Edwin G. Foulke Jr. was OSHA’s top administrator from 2006 to 2008, when workplace injury, illness and fatality rates dropped to record-low levels. Now an attorney in private practice, he has helped TRSA develop consensus proposals for overcoming the most difficult obstacles the industry faces in eliminating injuries and illnesses. He’ll discuss OSHA’s top 20 most frequently cited standards and the top 25 “low-hanging” fruit violations. He will also share information on TRSA’s new Safety Certification.

  • 3:30-4:30 — WiFi in Your Laundromat: Best Practices for Security & Marketing, sponsored by CLA.

Thousands of Laundromat owners are now adding free WiFi as a prominent amenity for their customers. Learn the best way to manage, support, secure and promote this indispensable feature for maximum impact.

Thursday, June 8

  • 8:30-10 a.m. — Your First Laundromat: 10 Keys to Success, sponsored by CLA.

No one can learn everything they need to know about an investment in a self-service laundry in one seminar but this fast-paced, 90-minute session will help you identify the most important elements for success.

 

Ken

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Episode 52 – The Golden Washboard Awards with Todd Fener

The Golden Washboard Awards with Todd Fener

 

         

 

There are many Trade Shows and Open Houses around the US and other areas for Laundromat Owners but some take a different approach. Today we talk with Todd Fener of Laundry Owners Warehouse and learn about the history and the recipients of the Golden Washboard Awards.

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  • Lifetime Achievement – Paul Russo, Mr. Machine Laundromat, Oceanside, N.Y.
  • Laundroteur of the Year – Claudio & Mercedes Vilas, Project Butterfly, Pompano Beach, Fla.
  • Newest Member of the Dexter Family – Grant Einhorn, Gee Coin Laundry, Plantation, Fla.
  • Best Interior – Bill Pederson, The Laundry Warehouse, Tamarac, Fla.
  • Industry Advocate – Daryl Johnson, Giant Wash Laundry, St. Ansgar, Iowa
  • Best Store Rehab – George Youssef, Aloha Laundry, West Palm Beach, Fla. 
  • Best Find – Alberto Mosconi, All Me Laundry, Lake Worth, Fla.

 

Laundroteur of the Year

Golden Wash Board Winner – Claudio Villas

 Best Interior

Golden Washboard Winner – Bill Pederson

It’s not all business.

Lunch and Beer Tasting at the Show

          A captive audience,  but there is always that one guy that you’re wondering if he’s just really deep thinking…

Big Wash Store Picture
Coral Way Miami Store Picture
Lydia Fener , Todd Fener , Rey Morales

 

Paul’s Sock Wrapper
Paul’s “Mr Machine” Sock Wrapper

Contact:

Todd B. Fener

Laundry Owners Warehouse

3555 Powerline Road

Fort Lauderdale, FL 33309

954-537-1643

 todd@lowlaundry.com

WWW.LOWLAUNDRY.COM

 

 

 

Thanks for listening

Ken

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Attendants- A Posting Option- Facebook

Attendants- A Posting Option- Facebook     

     I have a only a few Likes on my store Facebook pages but as I have found out I really don’t need thousands as it’s my customers and their friends that I am looking for.

Let’s take my current hiring plan.

  I have decided to use a Staffing Agency for a few reasons I’ll cover in another post. This post is about how to get more applicants.[read more=”Click here to Read More” less=”Read Less”]

    Previously I just posted a sign on the store window and interviewed people based on the applications that were submitted. I have found over the past few years that this has found less and less applicants and a limited hiring pool.

     Today I put a post together on the store’s Facebook Page

         Here are all the details. Feel free to cut and paste for your own use.

Help Wanted Post- Washin Golden Springs

Washin Golden Springs is looking for the right people to join our staff.
Please read all the details below.

Position : Attendant / Cleaner (Part Time)
Store Shift Core Hours: 7:00 am to 12:30 pm
12:30pm to 6:00 pm

Shifts may vary. Store operates 7 days per week.
Requirements:
18+ Years Old
Valid Driver’s License
Valid Social Security Number
All Applicants are subject to background check and drug screen.

Job duties include, but not limited to:
Professional Washing / Drying / Folding and Packaging of Laundry and similar items.
Ironing
Customer Support
Handling cash, making change, tracking.
Store Cleaning
Inventory, stocking vending machines.
Store Cleaning at other Locations in Anniston and Oxford

Us:
Family- Friendly Laundromat
Known for great customer service and cleanliness
Wonderful working environment
Looking for Part-time attendants and back up attendants to cover vacations/ sick days.
Paid Training

You:
Hardworking
Responsible
Dependable
Flexible
Work Independently
Friendly, Professional & Courteous, great customer service skills
Speak and understand English, Bilingual a plus.

      If you read this far things are looking good. One last thing to clear up is that we are not looking for someone that “needs a job”, expects to spend time on their phone while at work or is just looking for a paycheck.
     Our customers expect quality and friendliness and trust us to launder their clothes professionally and on time, every time. Cleaning is ongoing throughout the day as our first customer and 20th customer deserve the same respect.

    If you feel you are ready for a position that you never expected would be so interesting ……

Contact Simmons Staffing for more information.
1516 Quintard Ave Suite B
Anniston, AL
256-770-7345

We have positions available right now for the right people.

  I have decided to take the step that I address the phone issue right from the very start. I understand the culture and use of Cell Phones but I leave mine out of the way when I work at the store and expect my employees to do the same. 

                 The picture I used was made in PowerPoint and saved as a .jpeg. The clothes pictures are from a Royalty-Free Picture Website. These pictures are offered for free download with unlimited use. You can make a donation to the photographer (which I almost always do- $5 or $10) and also see pictures they have available for sale. Other photos in the picture are from my store.

            TIP: Facebook only allows 20% text on boosted posts.

        Once posted it was Boosted for $10 over 7 days. The target audience was people that like my Page and Their friends within 15 miles of the store.

        It was also posted and Boosted on the Facebook pages of my two other stores. 

And as expected within a few minutes I had a message ” Do I apply online or at the store?”

       Our Store runs efficiently due to a set of Operation Standards that all employees are required to review and follow.  This very clearly explains, with words and pictures, step by step how to do each part of the job.

       Take a minute to scroll back up and review the Job Posting. Notice how it lists the requirements and how to apply.

      I’m expecting the ad itself may screen out some of the potential applicants.

Within an hour of the post there was a comment “I am interested”.  

We will see how many actually follow the directions and let’s hope the staffing company will be busy on Monday.

Ken Barrett at Eastman Worlds of Work 2017
Oxford AL [/read]

Episode 51 – Bringing Back The Human Element

Bringing Back The Human Element

          In the February 2017 Edition of American Coin-Op, Laurance Cohen wrote in his column “Goin’ With Cohen” about Ken Barrett, his background, how he got into the Coin Laundry Industry and how he runs his stores.[read more=”Click here to Read More” less=”Read Less”] 

          This article was read as an audiobook by professional voice-over artist Chris Abernathy. Chris@AbernathyVoice.com  AbernathyVoice.com

          For the full article go to AmericanCoinOp.com

          It was a great time meeting Laurance and talking shop. Having the opportunity to show a person with his experience behind the scenes of my stores and get his feedback was invaluable.

          As I found out later he arrived in town the day before and scoped out the stores to see them as a customer would for the first time.

          I hope you enjoy this audiobook of his story                                                     

           

Ken

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