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Episode 53 – Clean Show 2017- Training Seminars

 Clean Show 2017- Training Seminars


Clean Show 2017 – Training Seminars

            Below are the seminars available at this years Clean Show  in Las Vegas June 5-8,2017

                 They are put on by various Industries involved in the Clean Show but I don’t think they check your membership card at the door so why not branch out a bit and see what the other industries are doing.[read more=”Click here to Read More” less=”Read Less”]

 Check here for the most up to date list Clean show Seminars

Monday, June 5

  • 8-9:30 a.m. — The Human Mousetrap: Planning for Safe Entry into Confined Spaces, sponsored by the Association for Linen Management (ALM).

If a contractor enters a permit-required confined space at your workplace, who is responsible for their safety and compliance with OSHA’s standards? Does your rescue plan involve offsite rescue services? Have you ever considered reclassifying a permit-required confined space to a non-permit space? This session by Barry Spurlock, Esq., CSP, Eastern Kentucky University, will address your legal responsibilities as well as give your company guidance on protecting your employees.

  • 8:30-9:30 a.m. — Customer Contracts: The Good, The Bad and The Ugly, sponsored by the Textile Rental Services Association of America (TRSA).

Join TRSA General Counsel Steve Fellman in an interactive discussion on how to design customer contracts to maximize profitability. Learn about new contract clauses relating to digital billing technology and examine how textile services companies deal with issues relating to inducing breach of contract.

  • 8:30-9:45 a.m. — Business as Unusual, sponsored by the Drycleaning & Laundry Institute (DLI).

The drycleaning business today is so much more than “suit and tie.” Your customers are changing and their expectations are changing. If you’re not changing, your business is not growing. Hear how some industry professionals meet the demands of current and future customers.

  • 8:45-10 a.m. — Great by Design: What Laundromats Can Learn from Latest Retail Trends, sponsored by the Coin Laundry Association (CLA).

Today’s Laundromats strive to portray a modern and professional look to consumers. Much may be learned from the most popular trends being seen in other retail and service environments. Hear experts discuss how laundries may leverage the best design trends in retail environments.

  • 2-3 p.m. — All Things Facebook: How to Grow Your Laundromat Sales, sponsored by CLA.

Social media has become a valuable tool for promoting one’s Laundromat to new customers. This session will focus specifically on the features and services available through Facebook that will help you grow sales in your laundry.

  • 3:30-4:30 p.m. — TRSA Clean Green and Hygienically Clean Certification Programs, sponsored by TRSA.

Independent, quantitative, third-party certifications build customer confidence and offer your company a competitive advantage, TRSA says. Nearly 60 companies (163 facilities) have earned TRSA’s Clean Green designation and more than 115 facilities have earned TRSA’s Hygienically Clean designation, making them the fastest growing, most recognized international certification programs for textile services operators, the association adds. Learn how your company can meet these rigorous standards and quantifiable measurements, including inspections and testing.

Tuesday, June 6

  • 8-9 a.m. — Family Business Dynamics, sponsored by TRSA.

This session focuses on family human resource and governance process innovation in multi-generational family companies. Learn the generation-influenced frameworks that multi-generation family enterprise leaders are using to help facilitate communication among and education of current and future generation members to better prepare family members who have the requisite ability and willingness to contribute meaningfully to the sustainability (and legacy) of their family and business(es).

  • 8-9:30 a.m. — How is Your Linen Handled? Lessons from ALM’s Research Project, sponsored by ALM.

Healthcare textiles from quality laundry providers are typically hygienically clean and safe for use. Is the hygienic integrity maintained during transportation, storage and distribution? ALM has completed a research study to evaluate those concerns and will present its results publicly for the first time during this session.

  • 8:30-9:45 a.m. — Drycleaners & Laundromat Owners: Partnering for Future Profits, co-sponsored by CLA and DLI.

Drycleaners and laundry owners are using each other’s expertise to increase their market share. Learn from industry members how they have made this partnership work for them.

  • 9-10 a.m. — Laundry Marketing Secrets Revealed, sponsored by TRSA.

If you want to grow your business in the digital age, you need to learn successful strategies that help you do so. Discover the top tips and tricks to succeed in B2B social and digital advertising. You’ll also hear how to incorporate conversion rate optimization to maximize your sales through new customer acquisition.

  • 2-3 p.m. — TextileEd “TED” Talks, sponsored by ALM.

“Riveting Thoughts by Remarkable People” are the cornerstone of the popular Ted Talks. ALM’s version brings together some of the remarkable people who have riveting thoughts about the laundry and linen industry, offering quick segments of valuable education.

  • 3:30-4:30 p.m. — Oops: Now What?, sponsored by DLI.

There are nearly as many home stain removal tips as there are homes. DLI puts some of these home remedies to the test to see which actually work and which ones fail.

Wednesday, June 7

  • 8-9 a.m. — Doing Well by Doing Good: How Laundromat Owners are Giving Back, sponsored by CLA.

The best Laundromats serve as critical community centers where important resources may be shared with local residents. Hear stories of how Laundromat owners are giving back to their neighborhoods and transforming their stores into community centers.

  • 8-9 a.m. — Five Considerations for Improving Employee Retention, sponsored by TRSA.

In an increasingly competitive business world, top talent is in high demand. If you aren’t making your top workers happy, another company may easily recruit them. This session will offer you five key considerations for retaining your top employees that go beyond a good pay package.

  • 8-9:30 a.m. — Healthcare Contingency Risks & Plan, sponsored by ALM.

Healthcare facilities have a responsibility to ensure care is provided even when critical products such as linen are unavailable. Hear lessons learned by one health system when developing its contingency plan and learn about the process it followed in assessing the options, selecting a direction, and managing results.

  • 8:30-9:45 a.m. — The Five Essential Steps to Growing Revenue in a Tough Market, sponsored by DLI.

Discover how to unlock the secrets of successful sales promotion and marketing management with ideas you can implement right away.

  • 9-10 a.m. — Maximizing Labor Efficiency in Your Wash-Dry-Fold Operation, sponsored by CLA.

For most operators, getting more productivity from your front-line workforce is a major challenge. This special presentation will focus on getting the most from those payroll dollars by incorporating the most efficient practices into your wash-dry-fold production.

  • 9-10 a.m. — Tips and Lessons Learned for Entering the Commercial Laundry Industry, sponsored by TRSA.

Have you ever thought about what it would take to enter the commercial linen and uniform rental market? There are pros, but also cons that come along with tackling a market you’re unfamiliar with. Hear from industry experts on the best place to start this type of transition, how the industry works and what competition already exists, to determine if it’s the right move for you.

  • 2-3 p.m. — OSHA Compliance: Identifying Laundry’s Most Cited Violations, sponsored by TRSA.

Edwin G. Foulke Jr. was OSHA’s top administrator from 2006 to 2008, when workplace injury, illness and fatality rates dropped to record-low levels. Now an attorney in private practice, he has helped TRSA develop consensus proposals for overcoming the most difficult obstacles the industry faces in eliminating injuries and illnesses. He’ll discuss OSHA’s top 20 most frequently cited standards and the top 25 “low-hanging” fruit violations. He will also share information on TRSA’s new Safety Certification.

  • 3:30-4:30 — WiFi in Your Laundromat: Best Practices for Security & Marketing, sponsored by CLA.

Thousands of Laundromat owners are now adding free WiFi as a prominent amenity for their customers. Learn the best way to manage, support, secure and promote this indispensable feature for maximum impact.

Thursday, June 8

  • 8:30-10 a.m. — Your First Laundromat: 10 Keys to Success, sponsored by CLA.

No one can learn everything they need to know about an investment in a self-service laundry in one seminar but this fast-paced, 90-minute session will help you identify the most important elements for success.




Speed Queen Washer Shock Absorber Change

Speed Queen Washer Shock Absorber Change

Over time the shock absorbers in the Speed Queen / IPSO soft mount washers will wear out. At this point they become just a set of springs.

You will notice more out of balance concerns and the high extraction speeds are not reached. In some cases you may hear some vibration and even the washer door rattling during the spin cycle.

So it’s time to change the shocks but how do you do it. Personally I didn’t bother with the manual and just figured out a way that worked for me.

        ** This repair requires the use of a number of tools, moving of the washers and other tasks that involve strength and dexterity. There are also some sharp edges on the covers and other areas. If you are not comfortable doing this repair hire a professional. This post is to provide a guide to the method I have used and is no guarantee that you will be able to complete the repair yourself. . The manufacturer and/or service techs may suggest and use another method. Disconnect all power and utilities before working on the machine**

Speed Queen Washer


I also only change the lower part of the shock as the upper part is only a smooth rod.

New lower shock parts

The first thing you need to do is get the washer to a point that you can access all of the sides easily. Mine are mounted on sturdy bases but many of them are bolted together so I have to move the washers. You will also need to access the mounting bolt on the bottom of the machine so unless there is a place to reach into the base the washer will need to move at least partially off the base.

I have some metal channel that I use that is high enough for the leveling bolts to clear the frame. Use a prybar to tilt the washer and slide the channel underneath. Once the channel is under the washer it is easy to tip the washer back to level and push the channel under the back of the machine.

When the washer is in the position shown below the front shocks can be changed. This is a good starting point as the washer will remain stable between the other washers.

Use metal channel to slide washer off base

The shocks are located in each of the 4 corners. The shiny vertical tube in the picture below is the lower part of the shock absorber.
The support does not normally need to be removed to replace the shock.

Speed Queen Washer Shock

Remove the nut from the bottom of the shock. This is found on the bottom of the washer. There is also a rubber mount and washer.


Below is the method I use that probably isn’t recommended by the manufacturer. I use a 2″ x 4″ about 4′ long to push the washer drom away from the shock I am working on.

**This is a tricky part as it takes a good amount of strength to push the drum up, push up on the lower part of the shock to compress the internal springs, and pull the stud on the bottom of the shock out of the hole and towards the front to remove it from the  washer.

You also need to be careful of the motor, wiring and control boards.

Use 2×4 to lift drum

Once the lower shock is removed you will notice the plastic end will be worn and / or broken and there is oil on the part.

Worn shock on Speed Queen Washer


Positioning Cart Under Speed Queen Washer

With the cart in place hold it securely , or use some assistance, and slide the washer forward on to the cart.

Use caution to keep the balance as the washers are heavy. Removing the lower front cover helps to provide a place to grab if needed and prevents damage to the cover. You will also need access behind this cover to remove the front shocks.

Moving a Speed Queen Washer from the base

When the washer is moved out it allows access to the connections on the back. In some cases these can be removed before moving the washer. Use caution not to cut or stretch the hoses or wiring.

This allows access to the back of the Speed Queen washer

I have used this method to relocate washers inside the store as well. Some machines may see a lot more use than others so you may want to rotate them around the store.

A Speed Queen washer on a cart and off the base.

This shows the top of the shock absorber mount. Although we will not be changing the top the parts are the same on the bottom.

Next we need to access the rear shocks. This is done by removing as many screws as we can to get easy access but leaving enough in place to hold the washer together.

Lift top and remove screws from interior panel at rear.
Once screws are removed separate side and back panel
Screws on lower side panels

Rear Panel moved for access. CAUTION- Edges of rear panel are very sharp.

The motor and drive belt can be seen once the covers are opened up. Use caution around the motor and wires when lifting the drum to remove the shock.

Motor and belt in a Speed Queen washer

Follow the same method to replace the rear shocks. Be aware that the washer may be unstable if using a cart. Extra help may be required to hold the washer steady during the repair.

Put all of the parts pack together, replace all of the screw, connect the utilities, position the washer and give it a test run.

As I mentioned at the beginning of this post. This is not a repair that everyone can do. If you are unsure or unable to complete these tasks then I hope I provided enough information for you to observe a qualified service tech and watch for the concern points.

Ken Barrett

IPSO / Speed Queen Washer Not Draining

IPSO / Speed Queen Washer Not Draining

             A complaint we receive occasionally is that the small Horizon style front load washers “Didn’t spin my clothes out”. There may be a couple of issues that cause this. One of the main ones I have seen is an out of balance load that never gets a good spin. This can happen with a few pairs of jeans or 3 or 4 towels. In a top loader when a load was out of balance you would hear a thumping sound and the machine may walk across the floor. To fix it you just opened the lid, moved a couple of things around and away it went.

              This is not an option on a front load washer so the machines will slow down and try to re-balance the load themselves. In most cases after a couple of times enough of the water is spun out and the load balances so the washer continues through the cycle. 
            The tubs in these washers are mounted on 3 or 4 shock absorbers and offset with a steel of concrete counterweight. As the shocks start to wear they act more like springs and have a harder time balancing the load

          One of the first things to do is to run it through a cycle and see if there is water left in the tub. This can be caused by debris in the pump that is easily cleaned out by removing the insert in the front of the pump and pulling out the items. You will probably find a) bobby pin, b) bra wire, or c) necklace. sometimes there is a coin in there as well.

             In order to avoid a mess you can use a set of Pinch Off Pliers Available Here. Just use them to clamp the hose between the tub and the pump and the water won’t drain out when you work on the pump.

            Occasionally you will have a pump fail and need to replace it. That’s the position I found myself in after looking at everything else. Including checking the water flow out of the drain hose as sometimes they get plugged up with soap sludge.

           First you unplug the washer or turn off the breaker.

                Next step is to remove the cover below the door on the front of the washer.


              Inside you will see the pump. The position and orientation may vary between models but they are all very similar. This picture shows the location the pump is mounted in and the hose is the outlet to drain.

To remove the pump:
a) Clamp the hose from the tub to prevent water flow. The pliers don not need to be too tight as you are squeesing a rubber hose so it will seal easily and you don’t want to damage the hose.
b) Unplug the two electrical connectors and move them out of the way so they stay dry.
c) Loosen the hose clamps on the tub and drain hoses at the pump
d) remove the two mounting bolts between the pump bracket and the washer base.
e) disconnect the hoses and remove the pump.

              Once I git the pump out I looked inside and found there was some material behind the impeller.
 This would occasionally bunch up and stop the impeller form turning so the water could be pumped out. Once the pump stopped and the pressure from the material move the impeller it may or may not work the next time.

              I removed the material and bobby pin and reinstalled the pump.

          I put the new pump I had ordered on the shelf in case this was not the root cause and ran a trial cycle.
So far everything is working great .


Custonmer Service

Is Your Company Customer Or Operations Focused?

Is Your Company Customer Or Operations Focused?


Provide A Better Customer Experience

                       Some companies really understand customer service. They know how to hire for it, train for it and deliver it. Other companies claim to give customer service, but in reality, they are grounded in an operations mentality with rules and policies that allow for little flexibility, preventing them from being anything more than just average or satisfactory.

                             Here are a few observations of the differences between customer-focused companies versus operations-focused companies:


                                 Empowerment: A customer-focused company empowers employees to make decisions that are for the benefit of the customer. They have guidelines versus rules and take the approach that if it isn’t illegal, immoral, won’t cost the company money (although sometimes that’s still okay), and won’t harm the company’s reputation, then consider doing it to take care of the customer. The operations-focused company requires a manager’s approval for anything that is outside of their policies or typical way of doing business.


                                Hiring: A customer-focused company hires people who fit the culture, which means they have the personalities and core-values that align with the company’s vision and mission. Certain jobs may require skill, but skill alone won’t get the applicant hired. An operations-focused company will hire for skill, filling a position with technical strengths. The applicant’s personality may or may not fit with the corporate culture.


                             Training: A customer-focused company spends time and money training for soft skills such as relationship building and customer service. The company recognizes that it takes both, technical and soft skills, to break away from being average. The operations-focused company spends most of their training dollars and time on technical skills and product knowledge.


                              Leadership: The leaders of a customer-focused company set the vision and mission of the culture, and then they lead by example. The leaders of an operations-focused company sets the vision and mission of the culture, but sometimes will have the “Do as I say, not as I do” approach. Sometimes their behavior is incongruent with what they want to achieve, often leaving the employees confused and less than motivated.


                                People First: The customer-focused company knows the importance of putting people first – specifically employees. They develop a culture of happy, engaged and fulfilled employees that deliver a better customer experience. Customers like this and continue to come back. An operations-focused company develops a culture focused on systems, procedures and the bottom line. While this is important to any company’s success, they miss the culture part of the equation.


                                       Customer Service: The customer-focused company looks at customer service as a philosophy to be embraced by every employee of the company, recognizing that there are both external and internal customers. The operations-focused company sees customer service as a department.


                                     As a small business owner you have probably put your heart and soul into building your company. When it comes time to hire employees, or hire more than the first ones that helped you grow the company, it’s important to hire right and build the skills needed to make the right decisions based on your company goals and vision.


                                If an employee makes a decision that costs you some money but keeps a customer happy, use the experience to determine how to improve your internal systems to avoid the situation in the future. The money “lost” on that customer may be the best money you ever spent.

              In my business each member is a Manager and is given the ability to make decisions.


                My direction to them is “Everybody walks out that door happy”.

To Your Prosperity

Ken Barrett

Total Funnel System Training

Total Funnel System Training

For those that missed the webinar today. Here is the video.

The sign up link is


If you have any questions send me an email at

If you have any comments please post them below.

To Your Prosperity


Ken Barrett

My Cell Number (256) 405-9301


Results are not typical but neither am I. And you probably are not either or you wouldn’t be here.

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            Each year I spend many hours on training. Marketing my Laundromats and on-line business is my key  focus.

              Not many people do any marketing for laundromats and when they do it’s a newspaper ad or a flyer at the supermarket. Is that how you found a Laundromat the last time you needed to get your comforter cleaned?

           This training works for any business. Check it out. No cost to join the Hangout.

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