Providing a smooth method for customers to report problems and receive refunds is critical, especially for unattended Laundromats.
But it needs to be smooth and easy for the owners as well.
This video covers all of the steps we use to streamline and automate as much as possible, while maintaining a log of all the issues.
Links and Details
Store Poster: WORD
Movie Poster Frame: Amazon https://amzn.to/3MMzZS6
QR Code: the-qrcode-generator.com (Chrome Extension)
Refund Form: Doc.google.com/forms
Refund Tracking: Doc.google.com/spreadsheets
Domain and Website: GoDaddy.com
Automation: Zapier.com
Phone Notification: Slack
Phone System: OpenPhone https://get.openphone.com/laundromathowto
Refund Payment: CashApp, Mailed Cash or Check
