Cloud Based Phone System
A number of years ago when I was opening my business I wanted to get a phone number that I could have some control over. As I was opening Laundromats and wanted to a) Project a professional business image and b) have a number I could post in the store for customers to contact me about any concerns.
I did not want to post my cell phone number for a couple of reasons.
#1 was to maintain some control and privacy.
#2 was to be able to send the call to my cell, another phone or even another business location.
#3 Create a local presence wherever I want to do business. Get a local phone number.
I did some searching and found RingCentral.
It l provided all of the features I needed, and many more.
One advantage was the option to purchase a vanity number. I was able to get a 1-800 number that allows calls to and from the service anywhere in Canada or the US as part of the plan. With friends, family and business contacts still in Canada, this was a great feature. Also if I am in Canada I can pick up a phone at anyone’s house and return a call or check on my businesses.
I have set my phone up with a number of extensions, although in some cases more than one number goes to my cell phone I am able to make changes if I am headed out of town.
Callers have the option of talking to an attendant on one of the stores, contact someone in case of an equipment emergency (power outage, water leak etc), or request a refund.
The Refund line explains about the drop boxes at the stores and how they can use any piece of paper if there are no forms available. The information required is Name, Address, Phone, Problem, Machine Number and amount of Refund. It will also direct them to the website so they can sub, it through a Google Form.
And last but not least is my extension. People calling me from an email or business card can hit my extension right away but being at the end has reduced the number of calls from people that just want to go into detail about a problem even though they may have already moved their items to another machine.
Check it out Here and I hope it will work for you as well
Ken
