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Take a Deep Breath

The world was going to end if I didn't complete everything on the list and I would lay awake trying to plan how it was going to get done, what my schedules would be day to day and minute by minute. How would the budgeting work out?
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Custonmer Service

Is Your Company Customer Or Operations Focused?

Some companies really understand customer service. They know how to hire for it, train for it and deliver it. Other companies claim to give customer service, but in reality, they are grounded in an operations mentality with rules and policies that allow for little flexibility, preventing them from being anything more than just average or satisfactory. Here are a few observations of the differences between customer-focused companies versus operations-focused companies:
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