How to handle refunds in an unattended Laundry.

Attended Laundromats don’t have a problem offering refunds or redoing a load but in an unattended Laundromat, a system needs to be set up for customer concerns.

In all of my stores, I have a mail slot that drops into a secure area. I leave refund slips in a basket by the mail slot that the customer can fill out their Name, Address, Phone, Concern and amount requested. If there are no slips they can use any piece of paper. I have even gotten them written on parts of laundry soap boxes.

I keep the refund boxes sure as they have the contact information of the customer on them that I don’t want to leave out as well as I want to make sure I get the slips and I send the refunds.

When I pick up the refunds I scan the slips in and save them to a DropBox account where my accountant has someone record the information on a tracking sheet, fill out the checks and address the envelopes. All I need to do is to stop by and sign the checks and put them in the mail. It saves me a bunch of time and the refunds are getting sent out quicker.

Here is the link for the scanner I use.

If you have any comments please post them below.

Ken